Engineering Services Rotorua Ltd, its related bodies corporate, officers, employees, agents, and contractors (Engineering Services Rotorua Ltd, “our”, “us” or “we”) are committed to ensuring your personal information and privacy are protected in accordance with the New Zealand Privacy Act 2020 (the Act).
Personal information is information about an identifiable individual (a natural person). This policy sets out how we collect, use, disclose, and protect your personal information. This policy does not limit or exclude any of your rights under the Act. For more information on the Act, see www.privacy.org.nz.
Our Privacy Policy applies to any person in relation to whom we currently hold, or may in the future collect, personal information.
1. Who we collect personal information from
We collect personal information from:
- you, when you provide it to us directly (including via our website, services, registrations, subscriptions, purchases, or other contact such as email or telephone).
- third parties where you have authorised this or where the information is publicly available.
Whenever possible, we will collect personal information directly from you.
2. How we use your personal information
We use personal information to:
- verify your identity
- provide services and products to you
- market to you our services and products, including electronically (e.g. email or phone)
- improve our services and products
- undertake credit checks if necessary
- bill and collect payments from you, including authorising credit card transactions
- respond to communications or complaints
- conduct research and statistical analysis on an anonymised basis
- protect and/or enforce our legal rights and interests
- any other purpose authorised by you or the Act.
We may also transfer personal information in the event of a sale or transfer of our business or its assets.
3. What information we collect
The personal information we collect may include:
- individual and company details, including name, postal and email address, and contact numbers
- identification documents such as a driver’s licence or passport
- information about your personal requirements or preferences related to our products or services
- information relating to other individuals who interact with us on your behalf
- any information you provide to us directly or through our website, or via our representatives.
This list is not exhaustive, and we may collect additional information as required to deliver our services.
4. Disclosing personal information
We do not sell or otherwise disclose personal information except as necessary, including to:
- other companies within our group
- agents, contractors, and subcontractors performing business activities on our behalf
- service providers supporting our products, services, or IT systems, which may be located outside New Zealand
- credit reference agencies for the purpose of credit checking
- regulatory authorities or law enforcement agencies where required by law
- other third parties for anonymised statistical purposes
- any person authorised by you or the Act.
5. Protecting your personal information
We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification, or disclosure.
If you provide information online, it is at your own risk. Links to external websites may have their own privacy policies, which we recommend you review.
6. Cookies and tracking technologies
We use cookies, pixel tags, and other tracking technologies to improve and customise our website and services. These tools help us understand website performance, user behaviour, and preferences.
Cookies track usage of the website, remember your preferences, and help analyse website performance and improve functionality.
Types of cookies we use:
- Session cookies: Temporary cookies that expire when you close your browser.
- Persistent cookies: Cookies that remain on your device until they expire or you delete them.
- Third-party cookies: Cookies from analytics services such as Google Analytics, Facebook Analytics, Microsoft Clarity, and Mailchimp Analytics.
You can disable cookies or clear them from your browser at any time. Disabling cookies may affect some features of our website.
Links to third-party privacy policies:
- Google Privacy Policy
- Facebook Privacy Policy
- Mailchimp Privacy Policy
- Microsoft Clarity Privacy Policy.
By using our website, you agree to our use of cookies and tracking technologies as described above.
7. Statistical information
We use analytic tools to collect statistical information about your visit to improve our website and services.
This information is aggregated and does not identify you personally. It includes:
- your IP address
- the search terms you used
- the pages you visited on our site and the links you clicked on
- the date and time you visited the site
- the referring site (if any) from which you clicked through to this site
- your operating system, e.g. Windows, MacOS
- the type of web browser you use, such as Chrome, Internet Explorer or Mozilla Firefox
- other information like your screen resolution and the language setting of your browser.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website, with the effective date revised accordingly.
Last updated: 7 October 2025
9. Contact Us
Under the Privacy Act 2020, you have the right to request access to and correction of your personal information. We may require proof of identity before fulfilling such requests.
Contact us at:
Engineering Services Rotorua Ltd
73 Biak St, Mangakakahi, Rotorua 3015
Phone: +64 7 348 1286
Email: info@ensign.co.nz